Terms and Conditions

TERMS OF BUSINESS

SKINNOU LTD (Company No. 13507818) trading as Skinnou

Company URL address https://www.skinnou.co.uk 

Please find the terms on which Skinou has set below which provides service to its clients. 

Please ensure that you have read and fully understood them prior to booking any treatment or consultation.

1. Appointments and Cancellation Policy

If you need to reschedule or cancel your appointment, please inform us 48 hours prior to your appointment – there is no cancellation fee. 

Skinnou may send out a reminder of your appointment via email and/or SMS prior to your appointment date. 

All the technicians here at Skinnou are trained and certified in accordance with the company’s treatment protocol and therefore we do not guarantee continued treatment with a specific named technician.

Please arrive at least 10 minutes prior to your appointment in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment.

Skinnou will aim to keep your appointment run according to an arranged time where possible; however, should we need to cancel your appointment at short notice, we will make every reasonable effort to contact you in advance.

Prior to your appointment, we will inform you of any preparation required such as shaving, makeup removal, avoidance of sun exposure etc.

Please be aware that if you arrive at your appointment & it is deemed to be unsafe to continue with your treatment by our technicians due to tanning and sun exposure, your appointment may be postponed to a later time.

Please be advised makeup, deodorant, perfume and oil-based products must be removed before treatment. Practitioners will cleanse the area however we cannot be held responsible for all of the above products that may lay dormant in the skin pores and can cause an adverse reaction.

All clients have to be 18 years of age or above to book an appointment for certain aesthetic treatments.

2. Lateness Policy

If arrival is delayed it is not always possible for us to accommodate your full appointment, which means your appointment time may have to be shortened or cancelled. We will always try to accommodate last-minute changes if we can, however this is only if the appointment is available for a later time. Please be aware that with certain skin treatments we may require you to arrive 30 minutes prior to your appointment for the application of numbing cream which we will endeavour to make you aware of in advance to your appointment. Please be advised any lateness may mean the treatment is cancelled if staff members do not feel they can perform treatment without numbing cream having been applied.

3. Refund Policy

Prior to receiving your treatment, you will be made aware of the costs involved.

If any of the sessions from a package have been used, the refund amount will be based on the deduction of individual list price, rather than the discounted package price.

Skinnou is not liable and will usually not be able to provide refunds for any treatments once they have been provided. However, please contact our Customer Support team at contact@skinnou.co.uk for a refund request and we will do our best to assist and support you wherever possible. 

4. Liability Policy

Skinnou  will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he/she provides us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Skinnou technicians regarding the care of a treated area.

5. Complaint Policy

We always try to give the best service possible, but there may be times when you feel that this has not happened. you are entitled to submit a formal complaint in writing to contact@skinnou.co.uk . 

The member of staff who initially receives the complaint will convey the details to the relevant personnel and you will receive an acknowledgement within two working days of lodging the complaint that an investigation into the matter is underway.

During the course of the investigation, we may contact you for further information via email or telephone and require you to attend an additional consultation meeting with the technician involved in your treatment if needed. If you are not satisfied with this initial attempt at resolution or have any objection to being seen by this technician, the management team will review your case.

6. Payment Policy

We reserve the right to request that partial or full payment must be received before treatments can be scheduled and commenced. If you refuse to pay in advance, we have the right to refuse your treatment.

You agree that you will pay for all products and services that Skinnou may charge for, any products/services purchased and for any additional amounts that may become applicable during the course of your treatment.You are responsible for the full timely payment of all fees and for providing Skinnou with a valid payment method for all fees.

Prices for products and services may change at any time. Products and services do not provide price protection or refunds in the event of a price reduction or promotional offering.

7. Offers and Promotions 

Discounts are not valid in conjunction with any other current offer/promotion and exclude consultations, skincare products and other stipulations made. All offers are subject to a full consultation and patient suitability.

All offers are subject to availability and Skinnou reserves the right to withdraw offers at any time.

When booking with a promotion or offer, please ensure the appointment or consultation is attended in the clinic before the offer expires. Any appointments or consultations attended after the expiry date cannot be discounted.

Offers and promotions sent via email are valid from the date the email was sent. Any booking made prior to the receipt of said promotional email cannot be discounted.

When taking advantage of treatment offers patients must make their payment before the offer expires. 

7. Child Care Policy

Children are welcome into our clinic, however, our staff are regrettably not able to supervise children during treatments for health and safety and insurance purposes. We politely ask that you do not bring your children along with you unless they are supervised by another adult.

8. Drunk or under the influence of drug substances

The staff at Skinnou will refuse treatment to any clients who are disruptive and obviously under the influence of alcohol or drugs. 

9. Website Terms & Conditions

These terms and conditions govern the use of our website www.skinnou.co.uk (“We”, “Us”, “Our” or “Website”; by using Our website, You accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

10. License to use website

Unless otherwise stated, We, or Our Licensors, own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own use, subject to the restrictions set out below and elsewhere in these terms and conditions.

Without written consent you must not:

• Republish material from this website (including republication on another website);
• Sell, rent or sub-license material from the website;
• Show any material from the website in public;
• Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
• Edit or otherwise modify any material on the website; Or
• Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter)

11. Acceptable Use

You must not use our Website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

12. Limited Warranties

We do not warranty the completeness or accuracy of the information published on the website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

13. Limitations and Exclusions of Liability 

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

14. Indemnity 

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.

15. Breaches of these terms & conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

16. Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

17. Severability 

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

18. Exclusion of third party rights

These terms and conditions are for the benefit of you and us and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

19. Entire Agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website and supersede all previous agreements in respect of your use of this website.

20. Law and Jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.